Returns & Refunds Policy

Last updated: 2025/12/19

This Returns & Refunds Policy applies to all products purchased through the Kwagga Security online shop.

1. Returns Eligibility

• Products may be returned within 7 days of delivery

• Items must be unused, in original packaging, and in resalable condition

• Proof of purchase is required

2. Non-Returnable Items

• Custom-configured or special-order security equipment

• Installed or used CCTV cameras and home security systems

• Software, licenses, or digital products

3. Faulty or Damaged Goods

If a product is defective or damaged upon delivery, please notify us within 48 hours. We will arrange inspection, repair, replacement, or refund in accordance with manufacturer warranties.

4. Refunds

Approved refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.

5. Return Costs

Unless the product is faulty, return shipping costs are the responsibility of the customer.

6. How to Request a Return

Contact us at sales@kwaggasecurity.co.za with your order number and reason for return.